North Dakota Security Guard Practice Exam

What should a guard do after a dispute is resolved?

1. Document the interaction and inform management if it affected security

2. Forget about the dispute to maintain morale

3. Discuss the situation with the public for transparency

4. Review the company's policy manual for future reference

The correct answer is: Document the interaction and inform management if it affected security

Documenting the interaction and informing management if it affected security is vital for maintaining accurate records and ensuring the safety and security protocols are upheld. Thorough documentation serves multiple purposes: it provides a formal account of the incident for future reference, contributes to a historical record that can be reviewed for patterns or recurring issues, and aids in ensuring that management is aware of situations that could impact the security environment. This practice also supports accountability and helps prevent misunderstandings in the future. Moreover, if the dispute has implications for security, management should be informed so they can appropriately assess the situation and take any necessary action to prevent similar disputes from occurring again. This method demonstrates professionalism and commitment to the responsibilities of a security guard. The other choices do not align with standard best practices. Forgetting the dispute could lead to unresolved issues affecting the work environment. Discussing the situation with the public may compromise privacy and does not align with the principles of discretion and confidentiality that security personnel must maintain. Finally, while reviewing the company's policy manual may be beneficial, it does not serve immediate operational needs following a dispute. Documentation and communication with management are critical first steps.